Preparing for treatments
We recommend you familiarise yourself carefully with the instructions on how to prepare for the treatment well in advance. Preparing for the treatment helps ensure success and the desired end result.
Please note also all the homeware instructions we have gathered here for you. Proper home care is important in all beauty care, and in fact, you should always follow the home care instructions to ensure that the effects of the treatment will continue after the visit to the salon.
A cosmetologist only treats healthy skin; if the skin is not healthy, it must be treated by a doctor. This has always been the first thing taught at cosmetology schools without exceptions. A cosmetologist can cleanse, treat and moisturise skin, but a cosmetologist cannot heal skin that is not healthy.
A cosmetologist is not a doctor
Skin suffering from acne or other impurities can be cleansed and moisturised with cosmetology treatments with the overall aim of improving the condition of the skin. In contrast, a beauty salon cannot cure acne, rosacea or other skin diseases, meaning that cosmetology treatments cannot remove the illness from the skin. A cosmetologist does not cure illnesses; you must always see a doctor for that. Skin problems are often so complex that it is difficult for even dermatologists to make a certain diagnosis and find the right medications for obscure skin issues. Therefore, there is no reason to expect a cosmetologist to be able to cure something when not even medicine has a definite solution.
Esthetician is not a magician
You always need to keep your expectations realistic when it comes to the results of a cosmetology treatment. Dry feet with severe cracks and calluses or a face with hyperpigmentation and liver spots always require several treatment sessions and regular home care, and even then, we can only promise to have a positive effect on the condition of the skin at best. It is unrealistic and unreasonable to expect a cosmetologist to do a magic trick, using a single treatment to turn the skin smooth, unwrinkled, free from impurities and generally flawless. If your expectations are too high, the only thing certain is that you will be sad and disappointed with the treatment.
Skin care is a marathon, not a sprint
Skin care requires long-term regular daily measures and commitment to home care with the right products. After all, you also need to brush your teeth twice a day, every day. If you only go to the dentist once a year, that will not keep your teeth healthy.
All beauty treatments done at Fenix Beauty Academy are done based on the customer’s personal order, with the customer’s permission and at the customer’s own risk.
We use safe professional products
As trained beauty professionals, we carry out all work using professional products that are as safe as possible, trusting the information provided by the customer on allergies, sensitivities, and any other products, substances or treatments that may have previously caused a reaction.
All cosmetics are chemicals
All products we use are cosmetics, i.e. chemicals, and all chemicals that come in contact with the skin may cause a sensitivity or allergic reaction in humans. All chemicals are foreign substances to the human body, and each body reacts to them in a different way. In the event of an allergic reaction, depending on the symptoms, you must seek medical care or in milder cases, at least consult the staff of a pharmacy concerning allergy medication.
You can become allergic to anything
People may be allergic to anything and everything. Allergenic or sensitising chemicals may include cosmetics intended for use on the skin (cleansers, creams, serums), laundry detergents, cosmetics intended for use on the hair (washing, conditioning and styling products) oral hygiene products, makeup, perfumes, etc. If you have become sensitised to one substance, you have become sensitised to a thousand others. An allergenic substance always refers to a raw ingredient contained by the product, not the product itself. This means that all products that contain the allergenic raw ingredient will cause an allergic reaction.
You cannot tell in advance if someone has an allergy
You cannot tell if someone has an allergy or a sensitivity by looking, and you cannot predict an allergic reaction. If you have an allergic reaction, this is not the fault of the work done or the person who did the work. The cause of an allergy is a raw ingredient in one of the products used in the work that is not suitable for the customer’s skin. It is not possible to know or predict this in advance, which also makes it impossible to prevent. In allergies, the body has an inappropriate immunological or rejection reaction against a substance in the environment. Hair and beauty professionals cannot be held responsible for them.
Everything carries a risk of becoming allergic
All chemicals carry the risk of an allergic reaction, and as a customer, you are aware of taking this risk. For the reasons listed above, an allergic reaction does not give you the right to cancel the sale.
- If possible, come for your pedicure without nail polish.
- Please tell the cosmetologist responsible for your treatment if you suffer from diabetes, circulatory problems in your feet, varicose veins or severe changes in the skin or nails.
A pedicure by a cosmetologist is an aesthetic treatment that softens and removes calluses and creates a foundation for easier foot care at home. Removing the thick, dry keratinised layer makes it easier for the skin to absorb foot creams, which keeps the feet soft and the skin moisturised longer. The cosmetologist always finishes the treatment by applying very thick moisturising cream intended specifically for the skin of the feet. It is unfortunately impossible for any treatment to moisturise the skin of the feet permanently. This is why feet should be treated daily with a foot cream, if you want to always keep the skin soft. Cuticle oil or cream should be applied to cuticles.
A pedicure is just like any other treatment – it is not a magic trick that miraculously gives you new feet in a one-hour treatment. Badly calloused, dry or cracked feet with corns will not become better in one or two sessions; instead, foot care is a long-term process that may require several pedicure appointments and, at the very minimum, regular home care.
The skin of the feet always needs regular home care if you want to keep them soft and moisturised. A pedicure is a first aid and a starting point; after the treatment, permanent results can only be achieved with daily maintenance.
On nail polish
Please note that Fenix Beauty Academy is not responsible for the nail polish after you leave your pedicure. Wearing socks and shoes over fresh polish can ruin it easily.
With facials, you should keep in mind that lines, wrinkles, impurities, scars, liver spots and other imperfections and unevenness of the skin do not appear overnight. This means they cannot be erased in the blink of an eye either, if ever.
- If possible, come for your facial appointment without makeup. If you are wearing makeup, that is fine too. In that case, however, a part of the facial appointment will simply be spent on makeup removal.
Lines, wrinkles, sun and SPF
Lines and wrinkles are a part of the ageing process. You can try to slow down their appearance, but you cannot prevent it. The most important thing about signs of ageing is preventing their appearance, and regular skin care using good products will help with this. If you have always chosen to enjoy feeling the sun on your skin without the appropriate protection factors, your skin will quickly and surely show light-induced ageing. The sun can also easily cause different pigmentation issues such as hyperpigmentation, commonly known as liver spots. Cosmetologists cannot correct these issues once they have occurred. The sun is the number one cause of skin ageing, and the effects of the sun on the skin cannot be reversed by facials.
The purpose of skin
The purpose of skin is to secrete lubricating sebum, ensuring that it is supple and water-repellent. The skin secretes sebum constantly, and no matter how much you care for and cleanse the skin, the pores always contain some sebum. The sebum protects the skin, which in turn protects your whole system. Sebaceous and sweat glands also remove waste products from your skin. No facial or cleansing can remove all sebum or all blackheads from the skin. The face has hundreds of thousands of pores. It is not possible to empty them 100% during a single facial. This means that the success of the treatment cannot be measured on whether there is sebum or blackheads still visible in a magnifying mirror after a facial. The answer will always be yes.
A facial is not a magical cure
A facial is not a miracle cure to magically erase the signs of the life you have lived from your skin or stop normal skin functions in the name of cleansing. For the reasons listed above, lines or blackheads on the skin after a facial do not give you the right to a refund or cancellation of sale.
Visit a professional nail technician every 3–5 weeks to maintain your gel polish. Even if your nails are still in good shape, they still need maintenance due to nail growth and to prevent problems. With regular maintenance, your gel polish will always look beautiful.
- Do not tear or pick at your nails, cuticles or the gel polish.
- Never use your nails as tools.
- Be careful with buttons and switches: use a finger joint or other tool, such as a pen.
- Wear protective gloves when your nails or hands are exposed to dirt or chemicals (e.g. doing housework).
- Remember good hand hygiene: brush under your nails, use high-quality hand washing detergent, and disinfect the hands and nails as needed.
- Do not file your nails. The tip of the nail has been sealed with polish to ensure that the gel polish stays on. Damaging the polish on the tip breaks the seal and makes it likely that the polish will come loose from the tip.
- Use cuticle oil.
- Let the hairs on your skin grow to a length of at least 5 mm.
- Do not apply moisturiser on the area to be sugared for 24 hours.
- Do not peel the skin on the area to be sugared for 24 hours.
- Do not shave the area to be sugared for at least 14 days.
- Avoid exercise and going to the sauna (sweating) for 12 hours. If your armpit hair has been removed, avoid using deodorant for 12 hours.
- If your facial hair has been removed, avoid using makeup that would clog the pores for 12 hours.
- Remember to avoid the sun (or solarium) on the same day and protect the skin from the sun on the following day.
- Remember to moisturise and exfoliate your skin regularly; this helps you prevent ingrown hairs effectively.
- Do not scratch or rub the skin after the treatment.
- Avoid tight clothing that would cause rubbing immediately after treatment.